- You can place a Return request within 7 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 24 Hours of delivery.
- Return request will be reviewed by itigershop.
- If required, request will be shared with the merchant for his/her approval.
- After approval, pickup of the product will be arranged through our courier partners.
- If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by Itigershop.
- After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant.
- For the products below 500 product value will be refunded only by Itiger cash.
Returns/Replacement are accepted under the following cases -
- Wrong Product – Wrong color/ size/ style,
- Wrong item ordered/ delivered
- Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
- Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
- Damaged Product – Physical damage
- Wrong Quantity – Missing Products/ Parts
Returns/ Replacement requests will not accepted under following cases –
- If Products are Altered/ Used
- If Product is Returned without Original Packaging (price tags, labels & accessories)
- If Serial Number is tampered
- For Defective product that is covered under Seller/Manufacturer's Warranty
- For Damaged/Missing product that is reported after 24 Hours of the delivery
- For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page
Categories that not eligible for Returns/ Replacement are:
- Healthcare Products
- E-learning & Music CDs/ DVDs
- Undergarments, Lingerie, Swimsuits, Underarm pads, Socks, etc.
- Perishables including Flowers, Edibles, etc.